** Please note our offices are closed until August 12th **

Terms and Conditions

Welcome to Esmerelda Botanicals. Please read these terms and conditions of use carefully before accessing, using or obtaining any materials, information, products or services. If you access our website, you agree to be bound by these terms and conditions.

Intellectual Property

All content, logo and other visual media created by Esmerelda Botanicals is our property and is protected by copyright laws and may not be used by any other parties without permission of Esmerelda Botanicals.

Links To Other Web Sites

Esmerelda Botanicals is not responsible for any third party websites linked to Esmerelda Botanicals’. Users are responsible for reading and agreeing (or disagreeing) with the Terms and Conditions or Privacy Policies of third parties’ websites.

Site usage

Esmerelda Botanicals disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.


Orders are placed via the website and payment made via Stripe or using a debit or credit card. If you prefer, you can place an order over the phone. Payment can be made using a debit or credit card.

Should orders be placed over the phone, contact and delivery details will be recorded should you give permission for them to be. Credit and debit card details will be destroyed immediately after transaction has been processed and must be supplied each time an order is placed over the phone. We do not accept payment by cash or cheque and all goods must be paid for before being dispatched.


All prices listed on www.Esmerelda Botanicals.com are correct at the time of publishing. If a genuine error occurs in the price of products that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was displayed at an incorrect price.

In the event that you have been incorrectly charged we will contact you to either adjust the payment or refund any amount already paid to us.

Our prices are subject to change due to currency fluctuations and changing prices of ingredients used to manufacture Esmerelda Botanicals products.

Use of coupon codes
Once an order has been completed discount code can not be added. Please be mindful about adding your coupon before you proceed to place an order.


If you receive goods that are in excellent condition but for some reason, decide you no longer want the goods, please return within 7 days. Goods must be in original packaging, be unused and undamaged. Please state reason for return in your correspondence. Once we have received the goods, we will furnish you with a coupon number to use with your next order, or give you a refund. Please note, the cost of shipping the original item can not be refunded.

We trust that goods will arrive safely and in a timely fashion, however if, on the rare occasion they don’t, please let us know immediately so we can fix the issue.

If goods arrive damaged, please email us within 48 hours of delivery with photos of the damaged goods. We will gladly replace any damaged goods that cannot be used.


If we decide to make any changes to our Terms and Conditions we will post them on our website. We will inform our registered customers about changes by email 15 days prior the changes take effect.